BuyGoods Order Tracking
Last updated June 1, 2017
Other online shopping sites focus on quantity - selling everything under the sun. At BuyGoods, we focus on quality, limiting our inventory to the absolute best products in each category.
When you place an order on BuyGoods, we want to make sure you are happy with the products you purchased. Whether you are buying a digital or a physical product, we will keep you updated on the status of your order, every step of the way.
You can always access all your orders, track packages and make changes, under the order lookup page.
BuyGoods will never send you an email asking for any sensitive personal information. Below is a list of the messages you can expect to receive from BuyGoods, after placing an order:
Order Confirmation
Upon placing an order, you will receive an order confirmation email, summarizing the details of your order, total amount charged to your credit card and a unique Order ID.
For digital products, the email will also include an "Access Product" link, providing you with an instant access to download the product you purchased:
Hi John Smith,
Thank you for shopping with us. You ordered “software product Microsoft home office & Student”
This is a digital product that can be accessed online, using the button below. All that’s left to do now is click the button below, access your personalized download page and let us know what you think
We put our hearts and souls into building the most safe, friendly and secure online shopping destination. The quality of the products we sell is very important to us, as well as ensuring your complete and uttermost satisfaction.
If you have any questions, please reply to this email. We are always here for you!
By the way , if you ordered several products, we’re going to send you a separate email per each product, so that you can keep your download links and confirmations organized
Order Confirmation
Upon placing an order, you will receive an order confirmation email, summarizing the details of your order, total amount charged to your credit card and a unique Order ID.
For digital products, the email will also include an "Access Product" link, providing you with an instant access to download the product you purchased:
In addition to the order confirmation email, we also send a one-time SMS text message to the phone number associated with your account. Example: "CONFIRMATION: Thank you for the order on buygoods.com today. Need help? Visit us online". If you respond to the SMS text message, you will receive an automated reply with a link to your orders.
Download Reminder
If you purchased a digital product and didn't download it, we will send you a reminder to download the product 3 days after placing your order. This is an important step in fighting fraud and ensuring that you get access to the product you purchased:
Hi John Smith,
Just a friendly reminder that according to our records , you still didn’t download “Software product Microsoft office home & student
Click the button below to access your product and download the files to your machibne.
Remember that we are here to help with any question or concern you have about this order.
We put our hearts and souls into building BuyGoods as the most safe., friendly and secure online destination for software products, ebooks and subscriptions. The quality of the products we sell is very important to us, as well as ensuring your complete and uttermost satisfaction.
Product Review Request
7 days after you purchased a digital product, or 16 days after you purchased a physical product, we will send you a request to review the product and let us know what you think.
Your feedback is very important to us! We aggregate all customer feedback and use it to communicate issues to our suppliers, as well as ensure we always carry the absolute best products in each category.
The email will show a smiley face and angry face. Upon clicking on any one of them, the system will register your overall feedback and redirect you to a 3 step survey, where we ask further details about your product experience:
Recurring subscription billing reminder.
Some of the products on BuyGoods come with an optional monthly recurring subscription. In order to make sure you are aware of these charges, we will send you a recurring billing reminder, 3 days prior to processing each recurring charge:
Hi John Smith,
Your Customer success team here
We wanted to remind you your rebil for your “Microsoft office home & student” order is due on June 7, 2017
The billing reminder is only sent for recurring subscriptions. You can always access your orders on our website and manage your active subscriptions.
Preparing for Shipping
When you place a physical order on BuyGoods, it first goes through a series of address verification checks and provisioning. As soon as your order is submitted to the fulfillment house (typically within 8 hours), you will receive this message:
Hi John Smith,
Your order of “Microsoft office home & student”, order#71123413 is preparing for shipping.
We’ll send you another email once the package leaves our warehouse and we have tracking ID.
Shipping to
John Smith
123 Anytown, Anycity USA
Shipment total: $147.00
Order Shipped
Once your physical order leaves our warehouse, you will receive an email message with a link to track your package with the selected carrier (FedEx, UPS etc.):
Hi John Smith,
Your order of “Microsoft office home & student”, order#71123413 is preparing for shipping.
We’ll send you another email once the package leaves our warehouse and we have tracking ID.
Shipping to
John Smith
123 Anytown, Anycity USA
Shipment total: $147.00
Questions? Contact us anytime
If you have any questions or concerns, you can always contact us, 24 hours a day, 7 days a week, by visiting the contact page. We are always here for you!